Concierge Customer Service Liaison

Lotus Nursing and Rehabilitation Center is looking for a customer service liaison to provide quality service to our residents!

Shift: 3pm-9pm

• First Point of Contact: Greet residents, families, and guests warmly, providing a supportive and comforting presence upon arrival.

• Personal Assistance: Fulfill daily requests such as arranging transportation, scheduling appointments, organizing meal deliveries, and booking outings.

• Concierge Rounds: Check in regularly with residents to ensure their needs are met, identifying any areas for improvement in their daily experience.

• Tour Management: Assist with or lead facility tours for prospective residents and their families, providing an overview of community information.

• Concern Resolution: Act as a central point of contact for family feedback, addressing concerns promptly or escalating them to the appropriate department head.

• Front Desk Operations: Manage phone inquiries, distribute mail and packages, and maintain visitor logs.

• Care Coordination: Bridge the gap between residents and care, dining, or maintenance staff to ensure seamless service delivery.

• Admissions Assistance: (Depending on the facility) Coordinate the internal admissions process, secure necessary signatures, and educate families on facility guidelines.