Phone Bank Operator

Phone Bank Operator

Kelly® Professional & Industrial is looking for multiple Phone Bank Operators to work at the Orange County Elections office.

Location:

Orlando, FL 32806

Payrate: $15.00 per hour + Overtime (mandatory)

Assignment Dates:
July 6th-Nov 6th 2026

Hours:

Monday-Friday 8am
-5pm + Overtime

Position Summary:

The Phone Bank Operator will take incoming calls from voters answering general information questions regarding the upcoming election.

Position Functions and Duties:

• Will answer incoming calls from the public
• Will work directly with the public to update registration records
• Assist voter with changing their party affiliation
• Provide information on how to register to vote
• Provide polling place information for early voting and election day
• Answer basic questions regarding the voting process
• Maintaining a professional manner and customer-oriented attitude at all times
• Managing high pressure situations and rapidly changing priorities
• Performing other duties as assigned

Skills and

Qualifications:

• Non-partisan in all work related-duties and roles
• Ability to organize and complete tasks with accuracy – strong attention to detail
• Must be able to work electronic equipment and possess the ability to quickly learn new technologies
• Excellent communication skills – both written and verbal
• Extensive PC knowledge with the ability to quickly learn in-house programs
• High level problem-solving and critical thinking skills, especially in a fast-paced environment
• Experience with customer service practices – flexibility, patience and community engagement
• Must be able to sit for extended periods of time
• Must be able to type at least 35 wpm
  - Typing test will be administered.

Preferred:

• Knowledge of Orange County geography
• Spanish/English bilingual speakers are encouraged to apply.
• Creole/English bilingual speakers are encouraged to apply

Working Conditions:

The majority of the work will be performed indoors in an office-like setting. This position requires full-time hours within scheduled workweek, in addition to extended workdays and weekend work as needed, during election events, sometimes with little to no advance-notice.

Professional Business Casual Attire required.