Agent Concierge

Concierge Agent

A career as a Concierge Agent entails making confirmation calls and welcome calls to guests that have planned visits in the future. You will answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to assist with date changes and respond to questions concerning their upcoming vacation.

Schedule Details:
Our Concierge department works between 12:30 pm through 9:00 pm EST and Saturday from 9:30 am through 6:00 pm with Sundays off and 1 day off in the week. Paid training is provided for 4 weeks from 9:00 am – 4:00 pm Monday through Friday.

Why do Team Members Like Working for us?

Driven hourly pay plus bonuses

Get your earned pay any time before payday through Daily Pay*

Medical, Dental, and Vision benefits starting on Day One!

Generous Vacation Time Off Program

Paid Sick Time

GO Hilton Discounted hotel rates worldwide

401(k) program with company match

Employee stock purchase program - purchase shares at a discounted rate

Tuition and certification reimbursement programs

Recognition Programs and Rewards

Internal Growth and Career Pathing

And much more!

Key Responsibilities:

Provide complete and accurate information to guests on every telephone call. Especially information about tour presentations, accommodations, premiums, and promotions.

Handle situations with dissatisfied guests and offer resolutions.

Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.

Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.

Assist management with special projects relating to customer service.

Confirm a specific percentage of all leads for the following month.

Ensure the privacy and security of confidential information about guests

Qualifications:

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School Diploma/GED

Proficient with Microsoft Word, Excel and Outlook

Excellent written and verbal communication skills with a strong sense of customer service

Good organizational skills and detail-oriented

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by Linked In on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work® certified company in 2022.

Notary Public We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation

Daily Pay Eligibility:
All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

Job Identification 20978

Job Category Telemarketing

Degree Level High School Graduate

Job Schedule Full time

Job Shift Full availability

Locations Metrowest Corporate HGV Office (On-site)

Area of Talent Call Center

HR Division Call Center