Cruise Tour Guide

City Cruises Toronto ON, 425-207 Queens Quay W., Toronto, Ontario, Canada

Posted Wednesday, January 28, 2026 at 8:00 a.m.

Hornblower Group is a global leader in experiences and transportation.

Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well asferry and transportation services.

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels.

Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California;
Boston, Massachusetts;
Chicago, Illinois;
London, United Kingdom;
New York, New York;
Dublin, Ireland; and across Ontario, Canada. For more information, visit

The successful Cruise Tour Guide is friendly, upbeat, provides excellent customer service, enjoys interacting with people from all over the world. The Cruise Tour Guide takes guests on a journey around the Toronto Harbour sharing fun facts about Toronto’s history and prominent landmarks. The successful candidate will contribute to creating an amazing experience for all guests on board.

* Please note this is a seasonal contract position*.

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Complimentary Meals
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Responsible for line management, scanning tickets and greeting guests upon boarding.
• Learn information for the narration and prepare your own "verbalization" of the 60-minute tour of Toronto Harbour;
  Narrators are provided with all the necessary information and on-site training.
• Deliver an engaging and informative tour on the vessel, using a microphone, in front of the passengers.
• Provide information to guests, including products offered, cruise route, and Toronto history.
• Greet and interact with passengers in a friendly, courteous manner; playing the role of "congenial host," greeting guests with a smile, and bidding them farewell at the end of the cruise.
• Receive passengers and inform them about boarding procedures.
• Provide directions to points of interest in the area, such as historical sites, restaurants, tourist attractions, transportation etc.
• Communicating with the onboard Food and Beverage and Marine teams to ensure a smooth and efficient guest experience and cruising schedule.
• Assist with daily setup and breakdown activities by placing required signage in designated dock areas prior to operations and returning signage to the vessel at the end of the day in a timely and organized manner.
• Support ticket booth operations by assisting the Guest Sales Agent during scheduled breaks and peak operational periods, including providing information to guests, selling tickets, and responding to inquiries related to company offerings, services, schedules, and pricing.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Take part in safety drills and work in cooperation with the captain and crew of the vessel.
• Communicate clearly with other departments and personnel.
• Additional job duties assigned.

• Ability to learn and memorize information, and to…