PBX Supervisor

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world‑class golf, dining, family‑friendly activities and a full‑service spa.

The Ideal Services Supervisor leads a team of Ideal Services Agents in providing five diamond customer service to a wide variety of callers. As the main communication center of the hotel, Ideal Services fields a high volume of calls from both internal and external customers, responding to a diverse array of questions and requests.

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guest.
• Assist all guests and employees.
• Initiate Omni prompt responses help line by logging information regarding problems/situations that require prompt attention and relaying to appropriate personnel.
• Record and make wake‑up calls.
• Operate switchboard and two‑way radio.
• Train new associates.
• Operate systems—monitor Alice and Synergy.
• Maintain the hotel directory.
• Stay up to date with emergency response procedures.
• Review agents’ prompt response logs.
• Assure daily check‑list are completed.

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guest.
• Assist all guests and employees.
• Initiate Omni prompt responses help line by logging information regarding problems/situations that require prompt attention and relaying to appropriate personnel.
• Record and make wake‑up calls.
• Operate switchboard and two‑way radio.
• Train new associates.
• Operate systems—monitor Alice and Synergy.
• Maintain the hotel directory.
• Stay up to date with emergency response procedures.
• Review agents’ prompt response logs.
• Assure daily check‑list are completed.
• Must be able to sit for extended periods of time.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available. EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.