Customer Care Professional - Bilingual - Rapid Response

Customer Care Professional
- Bilingual
- Rapid Response

Lighthouse Works
- Orlando, FL 32806;
Remote
- Orlando, FL 32806

Position Type Full Time Education Level High School Travel Percentage None

Lighthouse Works is a mission-driven, values-based organization providing creative, competitive, and integrated employment opportunities for blind and visually-impaired working-aged individuals. Lighthouse Works also drives real business for real customers and supports and grows Lighthouse Central Florida's rehabilitation training.

We are seeking motivated and customer-oriented Bilingual (English & Spanish) Customer Care Professionals to join our growing team. In this role, you will be responsible for delivering exceptional customer service across multiple campaigns. Campaign assignments and schedule may vary daily based on business needs, requiring flexibility and adaptability. You will answer inquiries, resolve issues, and provide support in a courteous and professional manner.

If you have a passion for helping people and enjoy a change of pace in your assignment, we'd love to hear from you!

Education:

• High school diploma, GED or equivalent required. Some business classes, vocational/technical training preferred

Experience:

• 1+ Years' experience in a customer service position.
• Previous experience in a call center environment preferred.

Demonstrated Knowledge and

Skills:

• Fluent in English and Spanish – Verbal and Written
• Excellent communication and interpersonal skills.
• Strong ability to listen, identify customer needs, and recommend appropriate solutions.
• Proficiency in handling multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team.
• Basic computer skills, including experience with Microsoft Office and CRM systems.
• Bilingual (English/Spanish) communication skills, a plus.

Physical Demands:

• Lifting, carrying, pushing, and pulling objects and materials up to 10 lbs.
• Extended periods of oral communication
• Hearing verbal conversations with people of various ages, educational levels, and cultural backgrounds in person/by telephone
• Speaking understandably to people of various ages, educational levels, and cultural backgrounds in person/by telephone
• Extended periods at a keyboard or workstation
• Frequent typing & operation of keyboard equipment (computer, calculator, etc.)
• Follow non-technical/technical directions
• Work under a tight deadline and have the ability to handle frequent changes in procedures
• Making decisions with varying amounts of guidance
• Frequent placing & turning motions, such as sorting, filing, and retrieving
• Infrequent twisting or bending at the waist or reaching overhead

Requirements:

• Must pass Level II background check
• Ability to work flexible hours as needed, including weekends and Holidays