Lead CSR​/Teller- South Semoran; Orlando, FL

Overview

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function as a customer service representative (CSR) performing complex duties with independent judgment, accountable for risk, and ensuring a positive customer experience within the bank’s risk appetite.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can‑do attitude, and willingness to help. Build rapport with customers, greet by name, and maintain up‑to‑date knowledge of account ownership.
• Answer or locate answers to customer questions, find solutions to issues, and maintain confidentiality of customer business.
• Follow the Bancorp Code of Business Conduct and related policies, maintaining ethical behavior at all times.
• Perform daily office tasks with the PB, FSR, or FCM, including cash withdrawal and check signing approvals, ace transaction approvals, night deposits, and dual key process.
• Maintain balancing records, correct outages, and seek assistance for complex errors.
• Stay current on bank policies and financial center procedures, and train or develop new or existing CSRs.
• Act as a lead CSR: monitor line operations, delegate work, and report issues to the Customer Services Manager.
• Serve as office resource for CSR activity, answer questions, and provide solutions to customer issues and procedures.
• Consistently meet or exceed sales referral targets set by management.
• Continuously improve knowledge and skills through self‑motivation, formal education, seminars, and in‑house training.
• Maintain a well‑developed working knowledge of the complete product and service line, and identify training needs.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for cross‑selling bank products and services.

• High school diploma or GED.
• Minimum of 3 years of CSR experience with in‑depth knowledge of retail policies and procedures.
• Demonstrated advanced mathematical functions.
• Comfortable and confident public interaction.
• Professional written and verbal communication skills.
• Initiative, sound judgment, and problem‑solving ability.
• Leadership potential and team collaboration.
• Flexible scheduling.

Orlando, Florida (zip 32822)

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.