TSA Ticket Checker

Overview

The Carry-On Compliance Agent is responsible for enforcing the airline’s 1+1 carry‑on baggage policy and identifying oversized luggage at designated checkpoint areas. This role ensures passengers comply with carry‑on regulations before entering the boarding area, while maintaining excellent customer service and operational efficiency.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members ()

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2 X1

• Enforce the airline’s 1+1 carry‑on baggage policy consistently and professionally.
• Identify oversized or excess carry‑on items.
• Direct non-compliant passengers to the Jet Blue ticket counter for baggage resolution.
• Monitor and manage the designated compliance area to maintain orderly passenger flow.
• Provide clear instructions and courteous assistance to passengers regarding baggage policies.
• Communicate effectively with airline personnel and airport staff regarding operational concerns.
• Maintain professionalism in a fast-paced airport environment.
• Report issues, incidents, or customer concerns to supervisors as needed.

• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Ability to remain calm and professional during high-volume passenger interactions.
• Prior airport, airline, security, or customer service experience preferred.
• Ability to stand for extended periods and work in a busy airport environment.
• Flexible availability, including early mornings, evenings, weekends, and holidays.

• Airport terminal environment.
• High passenger traffic and continuous public interaction.
• Standing and walking for extended periods may be required.

REQNUMBER: 154547

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.