Call Center Rep, Guest Service Call Ctr; Lake Buena Vista FL Bench
Job in
Orlando, Orange County, Florida, 32801, USA
Listed on 2026-07-21
Listing for:
Walt Disney World Resort
Full Time
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench
Do you have a passion for sharing excellent guest service? Join the Guest Services Call Center Team as a Full Time Call Center Representative! Call Center Representatives provide outstanding guest service to a wide complement of guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This full-time position requires full availability and is located inside a high-volume call center with a 24/7 operation.
The starting pay rate for this position is $19.00/hour.
- Coordinate outstanding guest service and solutions while using good judgment and decision making
- Demonstrate curiosity & interest in Disney products
- Navigate between multiple computer applications
- Answer emergency calls and respond appropriately
- Meet required departmental metric expectations and efficiency goals
- Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas
- Develop excellent relationships with guests and cast members from all lines of business to provide excellent service
- Complete all required company training and compliance courses assigned
- Meet Walt Disney World transfer guidelines
- Proficiency with a Microsoft Windows environment and comfortable working on dual monitors
- Flexible work schedule, including weekends, holidays, and overnight shifts
- Three weeks of full availability during training
- Written and verbal communications skills
- Maintain confidentiality with critical information
- Flexibility and partnership while being able to adapt to the fluctuating needs of our operation
- Capacity to handle conflict resolution and make decisions quickly
- Experience in customer service or contact center environment
- Knowledge of Walt Disney World products and services
- Understanding of Disney Cast Life and My Disney Experience
- Bilingual
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