Bilingual Spanish Call Center Collections Representative

• Provide billing support and perform collections management to recover past due account balances
• Use effective communication and interpersonal skills to assist customers with sensitive billing situations
• Negotiate payment arrangements and process payment transactions
• Bring delinquent accounts current while upholding commitments to delivering excellent service
• Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of AT&T’s products and services
• Process customer payments and set up payment arrangements
• Collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries

• Call center or customer service experience
• Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations
• Ability to defuse difficult customer situations
• Ability to maintain a professional demeanor in stressful situations
• Flexibility to work any schedule during hours of operation is essential
• Specific job assignments may require day, evening, weekend, or holiday hours
• Occasional overtime may be required.

Demonstrates expertise in billing support and collections management, effectively negotiating payment arrangements while maintaining excellent customer service. Proficient in handling high volumes of customer interactions in a fast-paced environment, ensuring compliance with applicable laws and guidelines.

• Billing Support
• Collections Management
• Customer Service Experience
• Effective Communication
• Negotiation Skills

• Payment Processing
• Collections Compliance
• Account Management
• Payment Arrangements

• Interpersonal Skills
• Conflict Resolution
• Professional Demeanor
• Adaptability

• Call Center
• Customer Interactions
• Delinquent Accounts
• E-services
• Fraud Support