Scheduler, Customer Service​/HelpDesk

Schedule:

Full-time | Monday to Friday | On-site in Orlando, FL
 Where Exceptional Customer Experiences Begin
 If you enjoy helping people, staying organized, and solving problems throughout the day, this could be the role for you.
 At AD Solutions, we help businesses across Florida stay productive through industry-leading workplace technology solutions. Behind every exceptional customer experience is a Scheduler who connects customers, technicians, and internal teams to keep operations running smoothly.
 As a Scheduler, you'll be the first point of contact within our Customer Experience team after a customer chooses AD Solutions. You'll set the tone for the customer relationship by coordinating appointments, communicating proactively, and ensuring customers receive exceptional service from their first interaction through ongoing support.
 What You'll Do
 As a Scheduler, you'll be responsible for coordinating technician schedules while serving as a key point of communication for customers and internal teams. You'll keep daily operations moving by coordinating schedules, communicating updates, and ensuring everyone has the information they need to deliver an exceptional customer experience.
 Scheduling & Coordination
 Schedule service appointments by matching customer availability with technician availability and service requirements.
 Monitor daily schedules and communicate updates when priorities or timelines change.
 Coordinate the daily schedule review with the Operations Team to communicate priorities, address exceptions, and ensure everyone is aligned for a successful start to the day.
 Escalate scheduling conflicts or exceptions when needed to keep work moving.
 Customer Service & Communication
 Respond to customer inquiries by phone, email, chat, and in person with professionalism and urgency.
 Keep customers informed by providing appointment updates, service information, and next steps.
 Troubleshoot basic customer questions and connect customers with the appropriate team when needed.
 Document customer interactions and maintain accurate service records.
 Conduct customer questionnaires and satisfaction surveys to support ongoing service improvements.
 Team & Operational Support
 Collaborate with service, sales, and support teams to ensure customers receive timely, accurate service.
 Share customer feedback, recurring issues, and scheduling concerns with leadership.
 Participate in team meetings and contribute ideas to improve scheduling and the customer experience.
 Perform other duties as assigned.
 What You Bring
 High school diploma or equivalent required; college degree preferred.
 2 to 3 years of customer service, administrative support, scheduling, or related experience.
 Excellent written and verbal communication skills.
 Clear and professional speaking voice.
 Strong organizational, multitasking, and problem-solving skills.
 Comfortable using computers, office technology, and business software.
 Ability to type at least 40 WPM.
 Ability to work on-site Monday through Friday in Orlando.
 Why AD Solutions?
 Compensation: $20.00 to $23.00 per hour (depending on experience)
 Full Medical, Dental & Vision Insurance
 401(k) with Employer Match
 Paid Time Off + Holidays
 Ongoing training and professional development
 Career growth opportunities into scheduling, dispatch, customer experience, and service operations.
 A collaborative, people-first culture where your work has a direct impact every day.
 This is a full-time, on-site position based at our Orlando headquarters. You'll work alongside a supportive team while developing the skills needed to grow your career in customer service and operations.
 If you're looking for a role where every day is different, your organization makes a difference, and your career can grow with the company, we'd love to hear from you.
 Apply today and join the team that keeps AD Solutions moving.
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