Part Time Customer Service Return Representative

The Part Time Customer Service Instant Return Representative

This essential member of the airport location team serves as the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. The team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

Wages $14.00

• Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
• Personally welcomes all customers with a pleasant greeting and professional attitude at all times, assists with luggage and answers questions in a friendly manner
• Provides the customer with an invoice and a full explanation of their charges
• Resolves customer issues and concerns professionally using effective customer service techniques. When applicable, directs queries to the Team Leader so that the issue can be resolved before the customer leaves the location
• Inspects vehicle and records any new damage or major cleaning requirements and completes required documentation
• Checks fuel level and mileage and clearly explains final charges to the customer
• Secures vehicle keys from the customer and ensures they stay with the vehicle while reminding customers to remove their personal belongings. Offers assistance as needed
• Drives continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction
• Maintains appearance appropriate for providing best-in-class customer service in accordance with established guidelines
• Carried out any other duties requested by the managers/Team Leaders
• Keeps work area organized and free of clutter

• Passion for customer service and attention to detail – goes the extra mile
• A minimum of one year of sales or customer experience in a high volume or service-oriented environment
• Proven strong sales and closing skills and the ability to engage customers in a friendly manner
• Basic computer proficiency

• Good communication skills both written and oral. Communicates in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team
• 100% customer focus, with proven experience within a customer-facing environment
• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time
• Lift up to 45 pounds