Call Center Rep, Guest Service Call Ctr; Lake Buena Vista FL Bench

Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench

Do you have a passion for sharing excellent Guest Service? Join the Guest Services Call Center Team as a Full Time Call Center Representative! Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This Full-Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.

The starting pay rate for this position is $19.00/hour.

• Coordinate outstanding Guest Service and Solutions while using good judgment and decision making
• Demonstrate curiosity & interest in Disney Products
• Navigate between multiple computer applications
• Answer emergency calls and respond appropriately
• Meet required departmental metric expectations and efficiency goals
• Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas
• Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
• Complete all required Company training and compliance courses assigned
• Meet Walt Disney World Transfer Guidelines

• Proficiency with a Microsoft Windows environment and comfortable working on dual monitors
• Flexible work schedule, including weekends holidays and overnight shifts
• Three weeks of Full availability during Training
• Written and verbal communications skills
• Maintain confidentiality with critical information
• Flexibility and partnership while being able to adapt to the fluctuating needs of our operation
• Capacity to handle conflict resolution and make decisions quickly

• Experience in customer service or contact center environment
• Knowledge of Walt Disney World products and services
• Understanding of Disney Cast Life and My Disney Experience
• Bilingual

The starting pay rate for this role in Florida is $19.00 per hour. Benefits may include medical, financial, and other benefits. Learn more about our benefits at

The Walt Disney Company and its affiliates are equal opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation, email Candid with your request. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.