Customer Service Advocate

Now hiring Customer Service Advocates for a target start date of September 8th, 2026!

The starting rate for this role is $19.65 per hour

Interested candidates must be willing and able to work onsite full-time in our Orlando, FL office. Hours are between 9:30 am and 6 pm ET, Monday through Friday.

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows:
Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.

• Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshooting and resolving issues
• Working with a high sense of urgency with all medical service providers and program members
• Showing compassion and understanding to customers in need
• Meeting monthly service objectives as outlined by management
• Embracing any additional training, development, or special assignments with optimism
• Adhering to company rules and policies
• Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
• Offering prayer to all members and providers at every appropriate opportunity
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

• Oral and written communication expertise
• Typing speed of 30 wpm or more
• Reading and interpreting documents
• Strong multi-tasking
• Critical thinking and problem solving
• Applying understanding to carry out instruction furnished in written, oral, or diagram form
• Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
• Familiarity working with two computer monitors
• Strong knowledge of computer hardware and software
• Maintaining strict adherence to scheduled tasks
• Staying connected in a remote environment using multiple communications channels
• Utilizing a database system including how to update fields

• Instills Trust
  - Gaining the confidence and trust of others through honesty, integrity, authenticity.
• Ensures Accountability
  - Holding self and others accountable to meet commitments.
• Manages Complexity
  - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.
• Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
• Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
• Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the…