Customer Service

Customer Service

We're seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you'll be the first point of contact for customers, providing exceptional service through inbound and outbound phone calls, as well as online chat support. You'll assist customers with placing orders, answering product and service questions, resolving issues, and supporting the sales team to ensure a seamless customer experience.

Matthews Environmental Solutions is an industry leader dedicated to designing and manufacturing innovative environmental and industrial equipment. Known for its commitment to quality, safety, and innovation, Matthews provides employees with a stable work environment, opportunities for growth, and the chance to contribute to meaningful projects that make a positive impact. The company values teamwork, integrity, and excellence, making it a great place to build a long-term career.

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Customer Service Details:

• Temporary position
• $ 18.00 / hour
• Full Time work available
• First Shift (Monday through Friday from 08:00am to 05:00pm)

Responsibilities:
Handle inbound and outbound customer calls. Respond to inbound customer chats in a timely and professional manner. Assist customers with placing orders and processing requests. Provide accurate information about products, services, pricing, and order status. Resolve customer inquiries and concerns with a positive, solution-oriented approach. Support the sales team with customer follow-up and administrative tasks. Maintain accurate customer records and document interactions.

Deliver an outstanding customer experience while meeting company standards.

Customer Service

Qualifications:

Qualifications:

Previous customer service or call center experience preferred. Excellent verbal and written communication skills. Strong computer and data entry skills. Ability to multitask and work efficiently in a fast-paced environment. Positive attitude with exceptional problem-solving abilities. Team player with a strong commitment to customer satisfaction

• Applicant may be subject to a background check

* A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.