Inflight Crew Trainee

Inflight Crew Trainee – Jet Blue – Orlando, FL, US

This Visa sponsorship job abroad position offers great opportunities for career growth.

Inflight Crew members are the ambassadors of the Jet Blue Experience, delivering high-quality care and service to Customers in-flight. They are responsible for both Safety and Service in the aircraft cabin, ensuring that every Customer’s comfort and satisfaction remain the top priority throughout their journey. Inflight Crew members function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, they are the key ingredient in maintaining a positive Customer experience, offering reassurance, empathy, and exceptional service when it matters most.

As visible representatives of Jet Blue and our brand, Inflight Crew members embody our values of Safety, Caring, Integrity, Passion, and Fun, while serving as effective communicators who thrive in an ever-changing environment.

This position may be located in any of Jet Blue's bases (BOS, FLL, JFK, LAX, MCO, SJU). IMPORTANT:
In order to see the world, you need to be flexible. Inflight crew member schedules and bases are assigned by operational need and in seniority order. Applicants should expect the following if hired by Jet Blue:
Work non-traditional hours, including early mornings, late evening, and overnight Work on weekends Work on holidays, including July 4th, Memorial Day, Labor Day, Thanksgiving, Christmas, and New Years Have a 'reserve' schedule, which means you are not scheduled specific flights in advance; rather, you await an open position and are assigned with very short notice

• Respond safely and effectively to a broad range of in-flight emergencies
• Provide outstanding customer service consistently and serve as an ambassador of the Jet Blue brand
• Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction
• Responsible for the safety and security of our customers, crew members, and equipment
• Perform other various duties as outlined in company manuals
• Provide assistance to Customers with lifting carry-on bags into overhead bins
• Provide assistance to disabled Customers and/or unaccompanied minors
• Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales
• Promote and upsell buy-onboard products to meet company ancillary revenue goals
• Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities
• Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions
• Other duties as assigned

• High School Diploma or General Education Development (GED) Diploma
• At least twenty-one (21) years old
• Two (2) years of customer service in a face-to-face environment including proactively resolving Customer issues regularly
• Successfully complete an assessment that evaluates the job qualifications/characteristics of Customer Service, Dependability, and Safety Orientation using AI- or statistically based scoring
• Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role)
• For Bilingual role only, must successfully complete a Spanish language fluency assessment
• Proven ability to remain calm in stressful situations
• Vision corrected to 20/20
• Successfully complete Jet Blue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
• Must have the ability to walk comfortably down the aircraft aisle while facing forward and backward, fit quickly through the over wing exit, and able to sit and secure in the assigned Flight Attendant jumpseat with seatbelt and shoulder harness fastened without modification
• Able to reach six feet three inches (6'3) without shoes
• Able to be scheduled away from home for up to five (5) nights and six (6) consecutive days; irregular operations occasionally cause extended work days or duty…