Guest Experience Specialist - Front Desk
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-08-09
Listing for:
Sonesta International Hotels
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning, Bilingual, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below
Sonesta International Hotels in Orlando is seeking a Guest Services Agent to greet guests, manage check-in/check-out, and answer inquiries while coordinating with the Operations Manager. The role centers on delivering Sonesta Service with warmth and professionalism.
You will handle cash and card transactions, upsell rooms when appropriate, process reservations, and ensure guest safety and satisfaction while upholding front desk standards and brand values.
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