Customer Enrollment Associate

Globe Life is seeking a Customer Enrollment Associate to support customers enrolling in life and supplemental health insurance products. In this performance-driven, team-oriented role, you'll guide individuals and families through the application process, explain coverage options, verify information, and ensure accurate policy setup. You'll use CRM and enrollment systems, follow strict compliance standards, and collaborate with sales and service teams. Globe Life provides paid training, growth opportunities, performance-based rewards, comprehensive benefits, and a values-based culture focused on integrity, ethical practices, and long-term careers.

Responsibilities

• Guide customers through life and supplemental health insurance enrollment
• Explain Globe Life products, coverage options, and eligibility requirements
• Collect and verify applicant information and documentation accurately
• Input and update policy data in CRM and enrollment systems
• Respond to customer questions via phone, email, and online channels
• Ensure compliance with insurance regulations and company policies
• Collaborate with sales, underwriting, and customer service teams
• Meet performance metrics for accuracy, service quality, and productivity
• Support follow-up on pending applications and required information
• Participate in training to stay current on products and processes

Required Skills

• Customer service
• CRM software
• Data entry
• Insurance product knowledge
• Regulatory compliance
• Call handling
• Written communication
• Verbal communication
• Microsoft Office
• Time management