Customer Resolutions Specialist
Listed on 2026-09-12
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Customer Service/HelpDesk
Customer Service Rep -
Retail
Customer Service Rep
Why we will love you
You care about making a positive impact. You understand greatness requires thinking differently. An inclusive work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, join our team and start a better life for yourself.
- Resolves customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
- Resolves customer issues with urgency while balancing the needs of the customer; as well as the needs of the IKEA store, Customer Support Center while considering operational procedures and costs.
- Collaborates with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.
- Provides customers with a forum to express their concerns and react in a professional and empathetic manner.
- Maintains accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.
- Creates and supports reporting Customer Resolution metrics to ensure KPIs are being met.
- Contributes to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.
At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.
We're a bunch of people who are truly passionate about people!
- 1 year of call center, sales or customer service experience preferred.
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