Bilingual Customer Service Representative; English​/Spanish

Job Purpose

Emovis is seeking fully bilingual English/Spanish Customer Service Representatives to support our customers in a fast-paced contact center environment.

• Position: Bilingual Customer Service Representative (English/Spanish)
• Pay Rate: $17.00 per hour
• Pay for Performance Incentives Available
• Start Date: September 18, 2026

Candidates must be able to:

• Speak, read, and write fluently in both English and Spanish.
• Assist customers seamlessly in either language.
• Translate and communicate information accurately and professionally.
• Pass a bilingual language assessment if required.

• 3 weeks of full-time, instructor-led training (Monday-Friday, 10:00 AM to 6:30 PM).
• Fast-paced learning environment with daily performance expectations and real-time feedback.
• You will be expected to demonstrate readiness before moving to live calls.
• Attendance is critical due to the volume of material covered each day.

Because training builds day-by-day, missing time impacts your ability to succeed:

• 1 full-day absence may result in removal from training.
• 1 tardy may result in removal from training.
• 1 early departure may result in removal from training.

• Back-to-back inbound calls with limited downtime between calls.
• Strict schedules with adherence expectations (breaks and lunches are timed).
• Multiple systems open ed and accuracy both matter.
• Performance is measured daily and directly impacts your success in the role (quality, call handling time, attendance).
• Training moves fast. You are expected to apply what you learn immediately.
• Customers may be frustrated or upset. You are expected to stay professional, in control of the call, and follow processes even under pressure.
• Most employees take several weeks after training to feel fully comfortable in this role. This is expected.

• Quality scores based on call accuracy and compliance.
• Call handling time (efficiency matters).
• Schedule adherence (strict adherence to assigned shifts, breaks, and lunches).
• Customer experience and issue resolution.

• Handle a high volume of inbound calls in both English and Spanish.
• Navigate multiple systems while speaking with customers in real time.
• Follow specific scripts and verification processes with high accuracy.
• Document every interaction clearly and completely during or immediately after the call.
• Manage difficult or frustrated customers while maintaining professionalism and control.
• Apply SOPs exactly as trained. Consistency is critical to quality scores.
• Complete accurate call documentation within required time frames while maintaining call flow.
• Provide exceptional service to English-speaking and Spanish-speaking customers.

• Shifts are assigned based on business needs.
• Candidates must be flexible to work any shift within operating hours.
• Saturday shifts are required.

• Need a flexible or changing schedule.
• Prefer slow-paced or unstructured work environments.
• Are uncomfortable being measured on daily performance metrics.
• Struggle with punctuality or strict attendance expectations.
• Prefer roles with extended downtime between tasks.

• You ask questions and apply feedback quickly.
• ​You improve week over week during training.
• You show reliability in attendance and schedule adherence.
• You demonstrate effort, not perfection, during ramp-up.
• You remain consistent and committed, even when the role feels challenging during the learning curve.

• High School Diploma or equivalent required.

• Minimum of 6 months of customer service experience.
• Fluent verbal…