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Customer Service Representative

Job in Orlando, Orange County, Florida, 32885, USA
Listing for: Werner Auto Team
Full Time position
Listed on 2026-09-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below

Customer Service Representative

Location:

City Kia of Greater Orlando

Job Type: Full-Time

Work Location:

In Person

Join Our Growing Team!

Are you ready to be part of an exciting team in a brand-new, state-of-the-art facility?

City Kia of Greater Orlando is looking for motivated, energetic, and customer-focused Customer Service Representatives to join our growing team.

Qualified applicants may be eligible for a sign-on bonus of up to $2,500!

Responsibilities
  • Make outbound and receive inbound customer calls.
  • Respond to Internet Leads through phone calls and email.
  • Effectively identify customer needs through professional questioning and active listening.
  • Schedule appointments for the Service Department.
  • Provide every customer with a positive and professional experience.
  • Accurately enter and maintain customer information in our CRM system.
  • Follow up with customers to maximize appointment opportunities and customer satisfaction.
What We're Looking For
  • Customer-focused, energetic, and self-motivated individuals.
  • Previous automotive, customer service, or call center experience is a plus, but not required.
  • Excellent verbal and written communication skills.
  • Strong persuasion and relationship-building skills.
Bilingual English/Spanish Skills Are a Plus, But Not Required.
  • Excellent computer skills and the ability to learn new systems quickly.
  • Highly organized with exceptional attention to detail.
  • Ability to work effectively in a fast-paced environment.
  • Experience with CDK and XTime is a bonus.
Requirements
  • High School Diploma or equivalent.
  • Ability to professionally and persuasively communicate with customers to set appointments.
  • Strong organizational and time-management skills.
  • Ability to work at a high pace in a fast-paced environment.
  • Excellent computer skills.
  • Outstanding written and verbal communication skills.
  • Valid Driver's License required.
Compensation & Benefits
  • Sign-on bonus up to $2,500 for qualified applicants
  • Hourly pay + commission
  • Bonus opportunities
  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Employee discount
  • Flexible schedule
  • Referral program

City Kia of Greater Orlando is an equal opportunity employer and we encourage candidates of all backgrounds to apply.

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