Customer Care Professional TAF Surge

Job Details

Job Location:

Remote - Orlando, FL 32806

Position Type:
Seasonal

Job Category:
Contact Center

• High school diploma, GED, or equivalent required.
• Associate or Bachelor degree preferred.
• Comfort using basic computer systems and Microsoft applications

• Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields
• Call center or customer service experience preferred

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to remain calm and courteous, even with frustrated or confused callers
• Strong problem-solving abilities
• Typing 35+ WPM

• Experience working in a face-to-face or contact center environment that is highly focused on customer experience.
• Bilingual (English/Spanish) helpful

• Prolonged sitting and standing for extensive periods.
• Frequent computer, keyboard, telephone, and other office equipment operations.

• Must pass Level II background check.

• High school diploma or equivalent required.
• Associate's degree in a related field preferred.

• Minimum of 2 years experience in a customer service role.
• Experience in handling high-volume calls and inquiries.
• Proven track record of resolving customer issues effectively.

• Strong communication skills, both verbal and written.
• Ability to multitask and manage time efficiently.
• Proficiency in using customer service software and CRM systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work independent and as part of a team.