Crew Coordinator

Description

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 777, 747-400 and A-330 aircraft to accomplish its missions.

Job Title: Crew Coordinator

Location: Orlando, FL

Department: Crew Services

Reports To: Crew Operations Manager

FLSA Status: Non-Exempt

Summary: The Crew Coordinator is the primary point of contact for Crew members and is responsible for managing schedules and coordinating all travel logistics within the immediate 72-hour operational window. This role ensures safety, compliance with Federal Aviation Regulations (FARs), and timely travel support while helping protect the operation from delays.

Essential Functions:

Crew Schedule Management:

• Manage daily Crew schedules within the immediate 72-hour window and ensure compliance with all FARs and Company policies.
• Monitor flight and duty time limitations, rest requirements, and fatigue risks to support safe and legal operations.
• Assist with recovery during irregular operations (IROPS) by coordinating reassignment and travel needs that keep Crew members positioned and ready for duty.

Travel Coordination:

• Book and update hotel accommodations, ground transportation, and commercial flight itineraries for Crew members and other NAL staff as needed.
• Rebook or cancel travel services when flights or assignments change and identify best available options based on operational needs.
• Utilize the Company’s travel tools and preferred vendors to ensure compliance with safety requirements and travel policy.
• Communicate travel details, updates, and last-minute changes to Crew members to ensure they are informed and prepared.
• Assist with new hire and training travel arrangements, including air, hotel, and car transportation.

Communication:

• Maintain clear and professional communication with Crew members, leadership, other departments, and business partners.
• Deliver timely updates regarding schedule changes, travel impacts, operational requirements, and recovery efforts.

Crew Support:

• Serve as the primary point of contact for Crew members regarding schedules and travel.
• Advocate for Crew member needs while balancing operational requirements.
• Assist in identifying process improvements and share feedback with leadership to support continuous improvement.

Supervisor Responsibility: No

Work Hours: Shift work, including weekends and holidays to support a 24/7 operation.

Qualifications &

Experience:

• High School Diploma or General Education Development (GED) Diploma
• One (1) year customer service experience (preferred)
• One (1) year resource/manpower planning experience (preferred)
• One (1) year airline crew scheduling and/or aviation experience (preferred)
• Must be able to read, write, and speak English fluently and effectively.
• Must be legally authorized to work in the country in which the position is located
• Must pass a background check which could include fingerprinting, a pre-employment drug test, and criminal history records check (CHRC)

Additional

Required Skills:

• A high level of attention to detail and creative problem-solving skills.
• Ability to understand and evaluate complex processes.
• Ability to work efficiently while under pressure and with minimal supervision.
• Ability to effectively communicate important information and intricate plans.
• Ability to work with people of different backgrounds and personalities.
• Empathetic and caring; customer service minded.
• Mission-driven with a positive mindset.

Physical Demands:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, telephone, copy machine/printer.
• Ability to sit at a computer terminal for an extended period.
• Specific vision abilities required by this job include close vision requirements due to computer work
• Light to moderate lifting up to 10 pounds.

Work Environment:

• Moderate noise (i.e., business offices with computers, phones, printers, and overhead lights).
• Ability to work in a confined office or open cubicle…