Seasonal Membership Services Advocate

Company Description

Helpware partners with innovative brands to help them scale faster, smarter, and more sustainably. The company combines AI-enabled business process management with dedicated, world-class teams to deliver measurable results in customer experience, technology, and growth marketing. Helpware focuses on aligning the right people, processes, and technology to create seamless, high-impact solutions. Team members contribute to transforming client businesses while working in a performance-driven and collaborative environment.

The Seasonal Membership Services Advocate is a temporary, on-site role based in Orlando, FL. This position focuses on supporting members through high-quality customer service, including handling inbound and outbound calls, responding to emails and chats, and resolving membership-related inquiries. Daily responsibilities include assisting with account updates, explaining membership benefits and policies, processing renewals or cancellations, and documenting interactions accurately in internal systems.

The advocate collaborates with team members and leadership to follow established procedures, escal... and meet performance metrics related to response time, accuracy, and member satisfaction. Flexibility in scheduling, especially during peak periods, and a commitment to a positive member experience are essential.

• Strong customer service skills, including active listening, empathy, and timely issue resolution.
• Proficiency with computer systems, CRM or ticketing tools, and basic data entry.
• Clear verbal and written communication skills for phone, email, and chat interactions.
• Ability to manage time effectively, prioritize tasks, and work accurately in a fast-paced environment.
• Collaborative mindset with the ability to follow processes, accept feedback, and support team goals.
• High level of professionalism, reliability, and attention to detail in all member interactions.
• Prior experience in contact centers, membership services, hospitality, or customer support is beneficial.
• Availability for a temporary, seasonal schedule in an on-site setting in Orlando, FL.