Client Care Coordinator

Serotonin Centers Orlando is the nation’s premier anti-aging and wellness destination. Our Client Care Coordinators (CCC) are the first point of contact for guests and members, ensuring a seamless, welcoming experience. You will manage front desk operations, scheduling, and client engagement using our tech stack—Zenoti, GHL, email, and Teams— while supporting sales and service excellence.

The Client Care Coordinator in Orlando franchised locations, serves as the center’s concierge and operational anchor. You will greet clients, manage appointments, process transactions, and maintain accurate records while creating a positive, professional environment. CCCs play a critical role in client retention and satisfaction by delivering exceptional service and supporting team goals.

• Greet every client warmly and professionally; ensure check-in and check-out processes are smooth and accurate.
• Manage appointment scheduling and confirmations in Zenoti; maintain real-time accuracy of calendars.
• Answer phones and emails promptly, providing clear and helpful information.
• SMART Goal: Respond to 95% of calls/emails within 1 business hour; maintain 100% accuracy in appointment scheduling. New leads through our CRM must have a speed to lead in under 5 minutes.
• Create a welcoming environment that reflects Serotonin’s brand promise.
• Provide guidance on services, memberships, and promotions; answer client questions with confidence.
• SMART Goal: Achieve ≥90 client satisfaction score (NPS); capture feedback from ≥80% of new guests.

• Introduce and promote memberships, retail products, and nutraceuticals aligned with client goals.
• Process payments accurately and reconcile daily transactions.
• Track membership renewals and follow up on expiring plans.
• SMART Goal: Maintain 100% accuracy in payment processing.

• Maintain accurate client records in Zenoti; ensure all data is audit-ready.
• Follow HIPAA and biohazard protocols to protect client privacy and safety.
• SMART Goal: Zero compliance violations; 100% completion of documentation with all clients before EOD.

• Participate in daily huddles; update trackers and whiteboards with MTD Goal vs. Actual.
• Support Health Coaches, Medical Practitioners, and Aestheticians by coordinating schedules and client flow.
• SMART Goal: ≥95% attendance at huddles; update trackers daily with accurate figures.

• Assist with in-center marketing initiatives and event preparation.
• Engage with the local community through grassroots outreach and open houses.
• SMART Goal: Support ≥4 community events per month; ensure 100% of event leads are entered into CRM within 12 hours. All called within 24 hours of the event.

• Appointment Accuracy: 100%
• Response Time: ≤1 hour for calls/emails
• Membership Conversion: ≥25% of eligible guests
• Compliance & Documentation Accuracy: 100%
• Community Engagement: ≥4 events/month

• Strong communication and interpersonal skills; ability to create a welcoming environment.
• Experience in front desk or client service roles; consultative sales experience preferred.
• Proficiency in Zenoti and general business platforms; comfort with email and Teams.
• Excellent multitasking and organizational skills; ability to manage high-volume environments.
• Positive attitude, team spirit, and commitment to client satisfaction.
• GHL: CRM and marketing automation.
• Email & Teams: Internal communication.

Join a high-performance team where your role directly impacts client experience and center success. You’ll work with modern tools, clear goals, and a supportive culture that values growth and excellence.