Customer Service Specialist

Join the Team at Concierge Home Care – Where Compassionate Care Meets Innovation!

At Concierge Home Care we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact.

As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.

This position is based in Orlando West
, FL and is an in-office opportunity. The schedule is Monday - Friday 8:00 AM to 5:00 PM.

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
• Prior authorization experience (specifically through Availity, United Healthcare portal, and Cover My Meds )
• Ability to work in a high-call environment
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office.

At Concierge Home Care we value our team members as much as our patients. Whether you’re an experienced professional or new to mobile healthcare, you’ll find a supportive and rewarding environment here.

• Professional Development:Ongoing training, mentorship opportunities, and support for career development.
• Enjoy three weeks of PTO and annually increases to four weeks after five years.
• Earn quarterly bonuses based on individual and team performance.
• Plan for the future with our 401(k) options.
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
• Health, dental, vision, and HSA options.
• Mileage reimbursement or company vehicle (per company policy).

Take the first step.Join Mobile Medical and become part of a compassionate, innovative team providing mobile healthcare.

Please feel free to reach out to Carolina at  with any questions or to discuss this opportunity further.

Your application for employment may require a successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website at