OTC Call Center Lead - Operations & Team Coach
Listed on 2026-09-30
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Customer Service/HelpDesk
Customer Success Management, Bilingual
Solis-Health-Plans is seeking an OTC Call Center Lead in Doral, FL to oversee a high-volume OTC benefits call center. You will guide agents, resolve escalations, schedule coverage, and monitor KPIs to sustain service levels.
The role requires 2–3 years in call centers, with leadership experience, and bilingual English/Spanish abilities. An associate or bachelor’s degree is preferred; healthcare OTC knowledge is a plus. This is a full-time on-site position in Florida.
The OTC Call Center Lead - Operations & Team Coach position in the Management & Operations, Sales field is open for applications.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in FL, United States.
This opportunity is part of our work in Management & Operations, Sales.
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