Senior Designer, Conversational AI

Job Summary

Responsible for creating user-centered, conversational experiences (voice and text-based virtual assistants) for Walgreens customers, patients, and prescribers. Working on high-profile products and projects, the Senior Designer partners with product teams, developers, and cross-functional stakeholders to craft innovative experiences across channels. Leveraging tools like journey maps, flow diagrams, sample dialogs and prototypes. The Senior Designer communicates concepts that meet both user needs and business objectives with experience working in conversational AI.

Responsible for mentoring less experienced designers.

• Collaborates with product teams, engineers, and cross-functional stakeholders to understand experience and technology requirements.
• Facilitates design workshops and build creative and thoughtful user-centric conversations.
• Produces user flows, wireframes, prototypes, and rigorous user interface specifications.
• Evaluates usability and consistency in customer journeys and conversational flows through tuning.
• Measures design solutions with qualitative and quantitative data.
• Creates recording scripts, maintains a prompt catalogue, and ensures proper adherence to persona.
• Participates in testing to ensure the application is functioning as designed.
• Models how to use human-centered design approaches to frame problems, uncover patterns, discover opportunities, and visualize possibilities.
• Continuously build industry knowledge and expertise to speak authoritatively on concepts of spoke interaction design.

Founded in 1901, Walgreens () proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

• Bachelor's degree in Computer Science, Engineering, Human Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications design, or a related field and at least 1 year of experience with Conversational Design (e.g., Voice and Chat) OR High School diploma/GED and at least 4 years of experience with Conversational Design (e.g., Voice and Chat)
• Experience with IVR (Interactive Voice Response) application design and as a user experience designer, interaction designer, or hybrid designer
• Experience with speech recognition software applications, experience with voice or multimodal speech interfaces; knowledge of speech and language technologies i.e. speech recognition (ASR), natural language understanding (NLU), and voice user interfaces (VUI) and chat design
• Experience and have a deep understanding of VUI design patterns and principles and experience using those to create conversational voice user experiences for a larger enterprise.
• Experience with voice persona design based on contextual research, demographics, and enterprise branding initiatives.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

• Fluency or near-fluency Spanish
• Experience with usability prototyping/testing, particularly  Wizard of Oz  method
• Experience with Microsoft Office Suite
• At least 2 years of experience with speech recognition, voice biometrics, and speech synthesis software
• Experience with audio engineering and editing or working in a recording studio.
• Retail and/or healthcare industry experience preferred.
• Expertise in human computer interaction
• Experience with Agile/Scrum
• Background in script writing, creative writing, or game design is a plus
• Relentless desire for innovation, balanced with business needs, and customer expectations.

We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities  actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please   If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser:

Salary Range: $79,300 - $127,000 / Salaried