Student Success Coach

Student Success Coach – Orlando, FL

• Provide students with personalized holistic support and coaching, guiding and recommending resources to support academic progression and career success.
• Serve as the point of contact for assigned cohorts, supporting students as they navigate college policies, procedures, and institutional resources.
• Use technology to leverage a cohort‑based coaching model, maintaining, tracking, and reporting on student outreach, engagement, and established outcomes.
• Support students in developing an educational plan by evaluating placement test results, degree audits, and transfer credits to guide course selections and determine degree pathways.
• Deliver holistic coaching through a variety of service delivery modes, including group coaching, one‑on‑one coaching, and online coaching as appropriate.
• Manage and analyze caseload data to monitor academic progress, keeping detailed records and providing appropriate referrals based on student needs.
• Collaborate with the coaching leadership team to develop and implement proactive strategies aimed at improving the student experience and supporting student persistence and graduation objectives.
• Develop and facilitate educational opportunities such as events, presentations, and information sessions designed to enhance learning outcomes and increase engagement.
• Participate in departmental, advisory, and curriculum meetings to stay informed on program developments, career and occupational trends, and updates to college policies.
• Perform other related duties as assigned.

• Ability to communicate interpersonally, orally, and in writing.
• Strong interpersonal skills and ability to provide authentic person‑centered advising.
• Ability to assess student developmental needs and translate theory into practice.
• Knowledge of college educational policies and graduation requirements.
• Ability to research educational policies and graduation requirements of colleges or universities.
• Ability to collaborate with other departments to resolve student issues to full resolution.
• Ability to continuously learn, interpret, and explain new knowledge regarding changes in federal, state, college policies, regulations, and technology.

• Bachelor’s Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience that provides the required knowledge, skills, and abilities.
• Not required to hold a driver’s license.