Senior Academic Success Coach

Student Success and Well-Being (SSWB)

The Division of Student Success and Well-Being (SSWB) creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success, retention, and timely degree attainment. Driven by equitable outcomes for all students, innovation, and excellence, we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners, a holistic student-centered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The University of Central Florida is currently accepting applications for the role of Senior Academic Success Coach, combining both academic advising and academic coaching. This role is responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey  ASC will also work collaboratively with other ASCs, along with other student support and well-being offices across campus, to provide the best, comprehensive care to UCF students.

UCF's Coaching Model:

The Academic Success Coach (ASC) role combines academic advising and academic coaching. The ASC will report centrally in the Division of Student Success and Well-Being and be assigned to an academic unit as positions become available:

Professional Colleges:
Business Administration, Hospitality Management, Engineering & Computer Science, Community Innovation & Education.

Health & Sciences:
Medicine, Nursing, Health Professions & Sciences, STEM, and General Sciences.

Arts & General Studies:
Arts & Humanities, Undergraduate Studies.

Specialized Student Populations:
Undeclared or Exploring Students, Student-Athletes.

Responsibilities:

Provide Coaching Services to UCF Students:

* Maintain a case load/roster of students and use My Knight Star  to track and monitor both engagements and ongoing progress and success of their students.

* Use relevant programs and technology to create pathways for persistence, progression, and timely graduation.

* Develop and implement highly proactive outreach services to their students, with particular attention to retention and student success.

* Provide students with holistic support by working with them to co-develop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves.

* Analyze students' academic and personal issues and refer students to the appropriate campus resource office.

* Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs, including but not limited to: recruitment, admissions, residency, orientation, new student requirements, funding resources and financial aid, program requirements, registration, enrollment, payment processes, disability resources, testing accommodations, ongoing success, retention, and graduation. This includes multiple methods of communication, including phone calls, email, face-to-face, and more.

* Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success.

* Monitor student progress and performance, analyze problem areas, determine solutions, and conduct intervention activities for students when needed.

* Demonstrate knowledge, skills, and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations.

* Reinforce the value of coaching through ongoing student relationships.

* Meet the productivity and goal expectations set by the unit and the University.

Function as Lead ASC and Mentor:

* Train and mentor new ASCs assigned to the same disciplines.

* Develop and maintain a collaborative relationship with key faculty/staff in departments of assigned disciplines, keeping up to date with changes in curriculum, processes, policies, and other information relevant to the ASC role.

* Provide updates to the ASC unit re. assigned disciplines.

* Develop and maintain appropriate advising/coaching materials for…