Program Manager, Training Academy and Technical Assistance

Overview

UCF Center for Community Schools in the College of Community Innovation and Education at the University of Central Florida is a practice‑based organization that provides community school technical assistance, university‑assisted partnerships, training and development, and assessment and evaluation.

The Program Manager, Training Academy and Technical Assistance, provides strategic leadership and oversight for the Center’s Training Academy, a cross‑cutting system supporting all initiatives, and for the Unlimited Potential Initiative program statewide technical assistance systems. This role leads system‑level design and continuous improvement efforts, coordinating across Center “houses” while directly supervising staff responsible for Training Academy and UPI technical assistance implementation.

Classification

Title:

Program Manager II

• Lead the design, implementation, and continuous improvement of the Training Academy and micro‑credentialing infrastructure, including system architecture, scalability, and integration with statewide technical assistance systems.
• Translate Center priorities into a high‑quality, statewide professional learning system through the development and application of prioritization frameworks and quality standards.
• Partner with Center leadership to refine and align statewide technical assistance and professional learning approaches across initiatives.
• Contribute to strategic planning efforts to ensure coherence, scalability, and alignment with statewide priorities.
• Collaborate with leadership to advance strategic priorities and statewide impact.

• Lead implementation of UPI’s statewide technical assistance systems, including scalable frameworks (e.g., train‑the‑trainer, coaching, tiered supports). Ensure consistency, quality, and alignment of technical assistance delivery across university and district partners.
• Lead implementation of statewide training and technical assistance systems.
• Oversee Training Academy implementation, micro‑credentialing, and related program infrastructure.

• Provide direct supervision to Program Manager I’s, a Program Coordinator, and interns supporting UPI Technical Assistance and the Training Academy.
• Lead coaching, professional development, and performance management to ensure effective execution of work streams.
• Supervise staff and oversee implementation of key initiatives.

• Lead oversight of continuous improvement systems for the Training Academy and UPI technical assistance efforts.
• Synthesize readiness findings, implementation data, and partner feedback to inform strategic decision‑making and guide targeted improvements.
• Use data, feedback, and continuous improvement practices to strengthen program effectiveness.
• Drive continuous improvement through data‑informed decision‑making.

• Provide guidance on UPI grant‑related compliance for training and technical assistance activities in partnership with the Assistant Director of UPI.
• Support monitoring of federal requirements, timelines, and deliverables to ensure timely and accurate execution.
• Support grant implementation, compliance, and program sustainability.
• Perform other duties as assigned.

Bachelor’s or Master’s degree and 4+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

• 3‑5 years of experience managing complex projects, or initiatives in education, nonprofit, or related settings.
• Experience overseeing, designing, and implementing the development and management of learning management systems (LMS), digital learning modules, and professional learning experiences.
• Experience supervising professional staff and supporting team development and performance management.
• Experience working with federally funded grants and collaborating with multiple internal and external stakeholders to achieve program goals.
• Master’s degree in education, public…