Orientation Specialist

Job Description

The Orientation Specialist is responsible for leading the onboarding experience for new students and families across a designated cluster of schools, ensuring a smooth, engaging, and consistent transition into the school community. This role facilitates orientation sessions, monitors early student engagement, and provides proactive outreach and intervention during the critical first 9 weeks of enrollment.

Working across multiple schools, the Orientation Specialist uses data to identify trends, support retention efforts, and collaborate with school teams to improve onboarding effectiveness and student success.

• Facilitate all student and family orientation sessions (virtual and regional) across a designated cluster of schools.
• Ensure a consistent, high-quality onboarding experience aligned with school expectations, policies, and procedures.
• Assist in the development and organization of student binders to support academic success and program compliance.
• Monitor attendance and engagement for new student cohorts during the first 9 weeks across all assigned schools.
• Track onboarding milestones and identify students at risk of disengagement early in the enrollment period.
• Conduct outreach to students and families to address barriers and support successful school integration.
• Implement early intervention strategies to improve student engagement and retention across the cluster.
• Collaborate with school staff to align onboarding processes and ensure consistent student support across all sites.
• Maintain accurate records of student participation, outreach efforts, and interventions.
• Analyze onboarding and retention data to identify trends, gaps, and opportunities across schools.
• Develop and deliver regular reports on onboarding effectiveness and retention outcomes for each school and the overall cluster.
• Provide actionable recommendations to improve orientation processes and early retention strategies.
• Support continuous improvement of orientation materials, systems, and delivery methods across the cluster.
• Perform other duties as assigned by the supervisor.

• Bachelor’s degree in Education, Communications, Student Services, or related field preferred.
• 1–3 years of experience in student services, onboarding, education, or a related role.
• Experience supporting multiple sites or schools (preferred).
• Strong presentation and facilitation skills, with the ability to engage diverse audiences.
• Excellent communication and interpersonal skills; bilingual (English/Spanish) preferred.
• Strong organizational and time management skills with the ability to manage multiple schools and cohorts.
• Ability to analyze data and identify trends related to student engagement and retention.
• Proficiency in Microsoft Office and student information systems (e.g., Power School, STARS, or similar).
• Ability to build relationships with students, families, and school staff across multiple locations.
• Flexible and adaptable, with the ability to support both virtual and in-person events.
• Valid state driver’s license.