IT​/CE Product Educator

Training And Educational Programs Coordinator

Plans, coordinates, conducts, and evaluates training and educational programs with installed corporate applications.

Essential Functions:

• Instruct required training classes.
• Ensures that end users interact with systems in the manner consistent with training and education. Recognizes deviation from standard use and educates staff.
• Assist in analyzing training needs, develop and administer training plans and procedures, prepare training materials and conduct special courses to ensure appropriate levels of training for staff members.
• Participate in the development of additional training programs based on customer needs.
• Perform classroom scheduling and training class set-up.
• Recommends items in class materials to be reviewed to enhance or modify classes.
• Effectively communicate with customers and guests.
• Demonstrate a thorough knowledge of subject matter.
• Maintain records of training activities and team member progress, and monitor program effectiveness.
• Apply adult education principles to the overall program framework and materials utilized for Systems education.
• Document and track the outcome of educational endeavors.
• Serve as a mentor to new IT/CE Associate Educator team members.
• Promote the benefits and opportunities of lifelong learning.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Plan and facilitate live in-person classes, virtual classes, programs and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
• Participates in multiple training projects.
• Maintain contact with other organizations, training organizations and associations for the purpose of keeping abreast of new training developments and courses.
• Assist in development of curriculum under the supervision of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
• Participates in meetings with customers to gather, convey or exchange routine information.
• Visit and observe job functions within operational areas as applicable for training needs.
• Complete all Orlando Health mandatory education.
• Initiate process improvement opportunities.
• Effectively utilize office and audio/video and classroom equipment.
• Complete assignments in a timely, effective and efficient manner.

Qualifications:

• Education/Training:
  Bachelor's degree required. Associate's degree and two (2) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section).
• Experience:
  
  Three (3) years of experience planning, coordinating, conducting, and evaluating training and educational programs. Proficiency in using Microsoft Office applications. Effective interpersonal communication and writing skills. Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.