Student Success Coach

Student Success Coach – Osceola Campus

Valencia College is hiring a Student Success Coach to guide students through their academic journey and help them reach their full potential. The role involves face‑to‑face and virtual coaching, providing holistic, person‑centered advising, and assisting with course selection, academic planning, and career pathways.

• Provide students with personalized holistic support and coaching; guide and recommend Valencia resources (academic, non‑academic, and community) to support academic progression and career success.
• Serve as the primary point of contact for assigned cohorts and support students in navigating college policies, procedures, and institutional resources.
• Use technology to leverage a cohort‑based coaching model; maintain, track, and report on student outreach, engagement, and outcomes.
• Assist students in developing educational plans by evaluating placement test results, degree audits, and transfer credits to guide course selections; provide strategies for identifying educational and career goals and selecting degree pathways.
• Deliver holistic coaching through various modalities (group, one‑on‑one, online) in response to student needs and changing campus environments.
• Analyze caseload data to monitor academic progress; keep detailed records and provide appropriate referrals based on student needs.
• Collaborate with the coaching leadership team to develop and implement proactive strategies to improve student experience and support persistence and graduation objectives.
• Develop and facilitate educational opportunities (events, presentations, information sessions) to enhance learning outcomes and increase engagement; participate in new‑student onboarding.
• Participate in departmental, advisory, and curriculum meetings to stay informed on program developments, career trends, and policy updates.
• Perform other related duties as assigned.

• Bachelor’s degree from a regionally accredited institution (or equivalent combination of education, training, and experience).
• Strong interpersonal and communication skills, both oral and written.
• Ability to assess developmental needs and translate theory into practice.
• Knowledge of college educational policies, graduation requirements, and changes to federal, state, and college regulations.
• Strong problem‑solving and critical‑thinking abilities.
• Collaborative mindset to resolve student issues with other departments.
• Dedication to continuous learning and accurate interpretation of evolving policies and technologies.

• State medical, dental benefits and paid life insurance premiums.
• Paid time off – annual leave, spring break, winter break, and other holidays.
• Educational and professional development opportunities for you and your dependents.

• Location:
  
  Kissimmee, FL 34744 – Osceola Campus.
• Schedule:
  
  Monday–Thursday 8:00 a.m.–6:00 p.m.;
  Friday 8:00 a.m.–5:00 p.m. (hours may vary).
• Salary range: $44,389 – $47,938 per year.
• Employment type:
  
  Full‑time, exempt.

• The position primarily operates on‑site.
• Not eligible for veteran’s preference under Florida Statute 295.07(5)(a), F.S.
• Complete online application required; incomplete applications will not be considered.
• Applicants must establish and maintain Florida residency within 30 days of start date.
• Pre‑employment screenings (criminal, drug, reference, license) may be required.
• Foreign degree holders must obtain a full evaluation of transcripts before applying.