Training Instructor

Our vision is to be recognized as a world-class leader for providing and coordinating a full array of mobility and community services. LYNX mission is to link our community by providing quality mobility options with innovation, integrity and teamwork.

The training instructor is responsible for designing, developing, delivering, and evaluating training programs that prepare Operations employees to perform their roles safely, efficiently and in accordance with LYNX policies, procedures, and regulatory requirements. This position facilitates classroom and hands-on instruction, assesses employee knowledge and performance, maintains accurate training documentation, and provides coaching and guidance to support continued employee development. The Training Instructor partners with Operations leadership and other departments to identify training needs, reinforce safety and service standards, and promote consistent, high-quality performance throughout the organization.

If you are passionate about helping others learn, grow, and succeed while making a meaningful impact on safety and service in our community, this might be the perfect fit for you!

This position is considered safety-sensitive and subject to the provisions of the Substance Abuse Program Policy for Safety Sensitive Positions.

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to the job. All employees will be expected to perform other duties as assigned. All jobs require regular and reliable attendance.

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• Assists with the development and implementation of operations training, including curriculum, lesson plan, and all training materials and testing.
• Assists with developing training by designing and developing orientation programs, implementing and monitoring the effectiveness of training, consulting with departments on specialized operations training, formulating routine training plans and instructional methodologies, selecting basic training aids, examples, manuals, and visual aids, developing evaluating standards and procedures, and maintaining knowledge on all transit equipment to train personnel.
• Provides customized operations training as requested by management.
• Schedules, organizes, and coordinates operations employee development and training events and programs; coordinates the assembly and production of instructional and educational material.
• Collaborate with other departments for employee onboarding training.
• Maintains complete and accurate documentation on all facets of training for each student as required. Monitors progress of trainees and provides periodic counseling and progress evaluation.
• Conducts training for newly hired and veteran bus operators and LYNX employees involved in transportation operations.
• Provides training and testing for transportation employees and supervisors required to obtain and maintain a commercial driver's license.
• Provides operator post-accident training, annual refresher training, red light refresher training, customer service training, and new equipment training.
• Conducts refresher training for operators returning from long-term absences.
• Conducts and documents on-the-job observations to evaluate the tasks being performed by new and veteran operators to ensure the organization's expectations are met.
• Maintains complete and accurate documentation on all facets of training and testing of each student as required and mandated by State and Federal law. Tracks and reports information by reviewing employee training records for up-to-date training files on all safety sensitive personnel, checking all files for up to date medical, and commercial driver's license certificates, keeping records of employees who receive defensive driving class and DOT drugs/alcohol class for new operators, and advising management as needed for compliance purposes.
• Gathers and evaluates information from employees and management on previous training to identify weaknesses and areas that need additional training.
• Participates in special projects related to transportation operations as needed.

• Associate's degree from a regionally or nationally accredited institution in a related field, plus two years of experience in training.
• Additional directly related experience beyond the minimum requirement may substitute for the required education on a year-for-year basis.
• Must possess and maintain a valid Florida Driver's license and safe driving record.
• Must possess and maintain a valid Florida CDL license (Class “B” with airbrakes and passenger endorsements) or be able to obtain one within 120 days of hire.

• Experience as a presenter/facilitator of leadership and technical training, or previous training experience in a transportation or technical field preferred.

• Knowledge of…