IT​/CE Product Educator- Prelude and Cadence

Position Summary

This person will sit at the Land O' Lakes ELLiE training facility. Plans, coordinates, conducts, and evaluates training and educational programs with installed corporate applications.

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100‑year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award‑winning hospitals and ERs, specialty institutes, urgent‑care centers, primary‐care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, backup elder and childcare, pet insurance, PTO/Holidays, and more for full‑time and part‑time employees.
• Forbes recognizes Orlando Health as a Best‑In‑State Employer for 2024.
• Employee‑centric; selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

• Instruct required training classes.
• Ensure that end users interact with systems in the manner consistent with training and education, recognize deviation from standard use, and educate staff.
• Assist in analyzing training needs, develop and administer training plans and procedures, prepare training materials, and conduct special courses to ensure appropriate levels of training for staff members.
• Participate in the development of additional training programs based on customer needs.
• Perform classroom scheduling and training class set‑up.
• Recommend items in class materials to be reviewed to enhance or modify classes.
• Effectively communicate with customers and guests.
• Demonstrate thorough knowledge of subject matter.
• Maintain records of training activities and team member progress, and monitor program effectiveness.
• Apply adult education principles to the overall program framework and materials utilized for systems education.
• Document and track the outcome of educational endeavors.
• Serve as a mentor to new IT/CE Associate Educator team members.
• Promote the benefits and opportunities of lifelong learning.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

• Plan and facilitate live in‑person classes, virtual classes, programs and workshops under the instruction of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
• Participate in multiple training projects.
• Maintain contact with other organizations, training organizations and associations to keep abreast of new training developments and courses.
• Assist in the development of curriculum under the supervision of a senior IT/CE Product Educator and/or IT/CE Learning Manager.
• Participate in meetings with customers to gather, convey or exchange routine information.
• Visit and observe job functions within operational areas as applicable for training needs.
• Complete all Orlando Health mandatory education.
• Initiate process improvement opportunities.
• Effectively utilize office and audio/video and classroom equipment.
• Complete assignments in a timely, effective and efficient manner.

• Bachelor’s degree required.
• Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree (in addition to the requirements listed in the Experience section).

• Three (3) years of experience planning, coordinating, conducting, and evaluating training and educational programs.
• Proficiency in using Microsoft Office applications.
• Effective interpersonal communication and writing skills.
• Must have a high degree of comfort and ability in communicating and presenting to diverse audiences of various sizes.