Field Trainer

Position Summary

The Field Trainer is responsible for driving training excellence, operational consistency, and franchisee success throughout the Marco’s Pizza system. This role partners with Franchisees, Area Representatives, Operations Leaders, Certified Training Stores, and restaurant leadership teams to support training programs, Operational Excellence Lab experiences, new store openings, and ongoing operational development.

The Field Trainer is responsible for driving training excellence, operational consistency, and franchisee success throughout the Marco’s Pizza system. This role partners with Franchisees, Area Representatives, Operations Leaders, Certified Training Stores, and restaurant leadership teams to support training programs, Operational Excellence Lab experiences, new store openings, and ongoing operational development.

The Field Trainer serves as a key connection between Training and Field Operations, providing hands-on training, coaching, certification oversight, operational assessments, and leadership development.

This is a highly field-focused position requiring approximately 70% travel
, including frequent overnight travel, to support franchisees, Certified Training Stores, new restaurant openings, and training initiatives throughout the United States.

• Deliver training programs to franchisees, operators, General Managers, restaurant leaders, and team members using classroom, virtual, and hands-on training methods.
• Conduct Train-the-Trainer (TTT) sessions with Certified Training Store leadership to ensure consistent, high-quality training experiences.
• Coach and mentor Certified Training Stores, Brand Ambassadors, franchisees, operators, and restaurant leadership teams.
• Conduct field visits, pop-up visits, and calibration assessments to evaluate trainee progress and the overall quality of the training environment.
• Support trainees throughout the Operational Excellence Lab experience, including ongoing communication, coaching, and progress reviews.
• Conduct announced and unannounced Certified Training Store evaluations, certifications, and recertifications.
• Lead training support for new restaurant openings, including activities before, during, and following grand openings.
• Provide full-store training for new restaurant teams, which may include training groups of up to 50 team members.
• Partner with franchisees and Operations Leaders to reinforce operational systems, food safety, labor management, guest experience, and brand standards.
• Conduct operational and training assessments and provide actionable feedback and recommendations for improvement.
• Support the development and continuous improvement of training curriculum, materials, job aids, and certification requirements.
• Assist with classroom and field-based training programs as needed to support business needs, scheduling, and training coverage.
• Maintain accurate trainee records, certifications, Certified Training Store documentation, and training reports.
• Support implementation of new programs, systems, processes, and operational initiatives.
• Participate in cross-functional projects focused on improving training effectiveness, operational performance, and franchisee success.

• Associate degree in Business Administration, Hospitality Management, Organizational Development, Education, or a related field; equivalent relevant experience may be considered.
• Minimum of three (3) years of leadership experience in restaurant, retail, hospitality, or franchise operations.
• Minimum of two (2) years of experience in training, coaching, facilitation, leadership development, or field operations support.
• Strong training facilitation, presentation, coaching, and communication…