Learning & Development Manager

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day.

Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

POSITION

DESCRIPTION:

The Holiday Inn Club Vacations Training Manager II serves as an enterprise learning consultant and program leader across all divisions. The role independently leads discovery and needs analysis, diagnoses performance gaps, recommends learning or non-learning solutions, and designs andfacilitatesinstructor-led learning. The Training Manager II owns major initiatives,coaches training coordinators, department trainers, and leaders, and may direct project team members for assigned work.

The position is based in Orlando and may travel up to 20% of the time.

COMPANY BENEFITS:

• Excellent Company Culture
• Employee Assistance Program (EAP) – Resources and support for team members
• 401K with Company Match
• EAP-Employee Assistance Program
• Paid Time Off (PTO)
• Team Member Travel Benefits – Heavily discounted hotel and hospitality stays
• Exclusive Company Perks & Discounts
• Tuition Assistance & Continuing Education Support

ESSENTIAL DUTIES AND TASKS:

• Performance Consulting and Stakeholder Partnership - Leads discovery and needs analysis with business partners across divisions. Diagnoses performance gaps and root causes and recommends learning or non-learning solutions aligned with business priorities. Builds trusted relationships, manages expectations, influences decisions, and guides implementation. Advises stakeholders on complex or ambiguous needs and adjusts recommendations as conditions change.
• Learning Solution Design and Advanced Facilitation - Designs complete instructor-led learning solutions using adult learning and instructional design practices. Develops objectives, content, activities, assessments, facilitator resources, and participant materials, or partners with instructional designers based on the need. Facilitates complex or high-visibility learning in person and virtually and adapts content and delivery for the audience and business context.
• Program and Project Leadership - Owns major enterprise learning programs or initiatives from planning through implementation. Defines scope, success criteria, milestones, roles, communications, and implementation activities. Coordinates resources, manages risks and issues, makes decisions within assigned authority, and reports progress and results. Directs project team members based on program needs and may lead information sessions or executive briefings.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task. The incumbent is expected to perform other duties necessary for the effective operation of the department.

SUPERVISORY RESPONSIBILITIES:

• No formal direct reports. Coaches training coordinators, department trainers, and leaders. May direct and review work completed by Training Manager I employees and project team members for assigned programs or initiatives.

EDUCATION and EXPERIENCE:

• Bachelor's degree in education, learning and development, organizational development, human resources, hospitality, business, psychology, or a related field, or an equivalent combination of education and relevant experience.
• Five or more years of relevant experience in…