Generator Technical Support Manager

Generator Technical Support Manager

Orlando, FL

Join our team as a Generator Technical Support Manager/ Program Service Manager, overseeing critical generator services operations in Orlando. This role offers the opportunity to lead technical support initiatives, coordinate with external partners, and drive business excellence in a dynamic environment. Be part of a company committed to innovation, quality, and professional growth.

• Demonstrate core competencies including action orientation, customer focus, ownership, and developing self & others.
• Develop and coordinate technical cooperation agreements and partnerships with Generator Service providers.
• Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts.
• Develop and maintain standard procedures for Generator Services contracts.
• Support resource development, tooling forecast needs, vendor qualification, and organizational requirements to support the business.
• Provide technical response for Field NCRs for Generator Services business.
• Work with internal stakeholders and external customers to identify future support needs and load into CRM for organizational support forecasting.
• Support User group meetings and present Generator Service Technical updates.
• Review and approve Generator scope of work cost estimates.

• Bachelor’s degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
• 7+ years of experience in generator design, operation, testing, diagnostics, or service.
• Strong knowledge of both mechanical and electrical design principles.
• Proficiency with project management tools, databases, and MS Office applications.
• Strong analytical, communication, and problem-solving skills.
• Valid driver’s license and passport.
• Overnight travel (at least 50%) by land and/or air as per business needs.

We offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.