Manager, Service Engineering

Summary

The Service Engineering Manager is a support function of our LTSA/Service Operations groups. The overarching goal is to provide technical engineering services to enable Mitsubishi Power to be first in class large frame Gas Turbine service provider for Mitsubishi J, G, and F Frames, W501F, and other OEM as determined by the business. The Service Engineer Manager also provides technical engineering support for Mitsubishi Steam Turbines, GT and ST auxiliaries, and Generators.

Support includes but is not limited to continuous improvement, root cause and corrective action activities, Engineering Support Requests (ESRs), Non-conformance Reports (NCRs), improve fleet reliability, availability, and maintainability to reduce long term costs.

The position is intended to be a working manager, balancing technical engineering evaluations and leadership of the service engineering groups.

• Manage a group of engineers, technicians, and interns to provide support to our LTSA and Service Operations business including timely disposition of technical issues through non‑conformance reports dispositions and technical evaluations. Field service support coverage must be available 365 days per year.
• Participate in his/her team personnel development process, including (monthly/quarterly) check‑in meetings, annual performance reviews.
• Lead the team’s Tasking and Certification program:
  • Prioritizing training/certification for his/her team members based on team performance regarding first time quality (FTQ) and on‑time delivery to commitment date.
  • Identifying and managing the personnel in their team to implement Certification program process, including administration of initial and recurring training of their team members.
• Create and assign tasks as directed/needed while ensuring assignments are completed with high level of quality and on time to commitment dates.
• Assume technical responsibility as an Engineering Manager per SOP‑OPS‑211 for technical activities.
• Advocate for company/departmental initiatives.
• Lead productivity and growth efforts based on initiatives.
• Understand the impacts to business units for reliability, performance, and cost to make thorough engineering evaluations, outlining the risks/impacts for the business to evaluate.
• Work with LTSA Support group/Parts Planning and configuration engineering to identify service issues and recommend the latest part configurations. Where required, work with Mitsubishi Power’s other factories such as Takasago, Hitachi City, Nagasaki, Yokohama, Savannah Machinery Works etc. to communicate the need to alter designs and work to integrate new designs as quickly as possible to reduce business exposure.
• The engineering group is responsible for interfacing with Mitsubishi Power Japan Gas Turbine and Steam Turbine Service Engineering in Takasago to obtain the technical requirements to make field dispositions, and as necessary, to assist the Service Engineering group with technical evaluations and field investigations.
• Publish and maintain a database where fleet risks can be identified to be used for parts planning, outage planning, and financial planning. Where possible, develop engineering mitigations of the risks.
• Support of evening or early morning calls with Japan is periodically required to resolve service issues quickly and communicate important findings. Ensure feedback of service issues to TGO Service and Design through the bi‑weekly reliability call is performed.
• Interface with internal project, procurement, manufacturing, transportation and field service departments to achieve programs goals.
• Prepare customer communications for Incident Reports and Gas Turbine and Steam Turbine Bulletins where Mitsubishi Power has the lead product responsibility.
• Monitor the condition of parts being returned for service and optimize component design to address service issues.
• Develop staffing plans balancing staffing for long term internal growth with outsourcing services for specialized skills.
• Develop the technical skills of group members to support field outages.

• Support technical leadership of industry meetings including…