Field Service Engineering Technician

Overview

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives.

Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

• Provide first tier service response to B+L’s customers for the surgical products defined as “field serviceable.”
• Provide on-the-job training and support for less experienced Field Service Engineering technicians when needed.
• Schedule and complete planned maintenance services for B+L’s customers on B+L’s products and provide site planning and inspection services for installation of new systems. May provide support or perform equipment installations when needed.
• Interface with service personnel including Technical Support, Customer Service, Parts/Planning personnel, and Service Engineering to complete the timely repair of B+L’s products at the customer’s site.
• Establish and maintain positive working relationships with Commercial Sales team members in respective territories through regular interface and communication.
• Promote service agreements with B+L customers through communication and education of benefits, including interface with customers and internal B+L service operations personnel.
• Comply with all administrative policies and procedures associated with field repair and service on B+L’s products, including service reports, expense reports, and installation reports.
• Escalate all customer issues appropriately to secure timely resolution to customer problems.
• Maintain company assets, including parts inventory and test equipment assigned.
• Develop a thorough command of ophthalmic industry terminology, procedures, and technology as needed to provide support on B+L products and for B+L’s customers.
• Be a key resource for pro-active improvement suggestions for the technical and field service aspects of the position.
• Performs other similar related duties as assigned, in addition to the listed duties.

• Required
  
  Education:
  
  Associate's Degree or higher in electronics or equivalent technical school or military education
• Preferred Education:
  
  Bachelor’s Degree
• Required Skills/
  
  Qualifications:
  
  Computer/Software - Service Reporting software / Windows / Microsoft Office / Basic Networking / People Soft
• Required Experience:
  
  5+ years’ experience in the field service of sophisticated electronic and mechanical products.
• Preferred Experience:
  
  Medical device experience is highly preferred. Strong customer focus, verbal and written communication skills.

• Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
• 401K Plan with company match and ongoing company contribution
• Paid time off – vacation (3 weeks - prorated upon hire), floating holidays and sick time
• Employee Stock Purchase Plan with company match
• Employee Incentive Bonus
• Tuition Reimbursement (select degrees)
• Ongoing performance feedback and annual compensation review

This position may be available in the following location(s): US - Remote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs:

Employee Benefits:

Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.