Onsite Mental Health Concierge- Evernorth - Orlando, Florida Orlando, FL

Onsite Mental Health Concierge
- Evernorth - Orlando, Florida job ando, FL.

• Consult with managers regarding important workplace issues: including, but not limited to, grief and loss in the workplace, job appropriate behaviors, employee/cast member terminal illness impacts and leadership support.
• Facilitate critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services.
• Work closely with EAP providers. Educate EAP providers regarding EAP protocols and expectations, and monitors compliance to standards.
• C o
  -cre a te a n d e x ecute o n e ng a g e m ent c a m p ai gn s / p r o m o ti o n i n c o lla b o r a t i o n w i t h b r o a d e r E v e r n o rt h / Cigna.

• Primary point of contact and deployment for critical incident occurrences.
• C o l l a b o r a t e with M a t r i x P a r t n e r s t o o b t a i n n e c e s sa r y i n f o r m a t i o n t o pr o v i d e t h e mo s t a p p r o p r i a t e r e s o u r c e s.
• P r o v i d e o n si t e, v irt u al, a n d i n- p e r s o n n a v i g a t i o n t o e m o t i o n a l w e l l - b e i n g r e s o u r c e s, i n c l u d i n g EAP r e f e r r a l s, a p p o i n t m e n t s e t t i n g a s s i s t a n c e, p r o v i d e r s e a r c h e s, w o r k / l i f e p r o g r a m s, h e a l t h c o a c h i n g , c a s e m a n a g e m e n t, b e h a v i o r a l c a s e m a n a g e m e n t, e t c.
• Provide psychological first aid, assessment, and intervention for crisis situations as needed.
• E n s u r e the a p p r o p r i a t e n e x t s t e p s are p u t i n p l a c e f o r r e f e r r a l s i n t o m e d i c a l, p h a r m a c y o r b e h a v i o r a l c o a c h i n g p r o g r a m s, i n a d d i t i o n t o a n y a l i g n m e n t w i t h a b e h a v i o r a l p r o v i d e r
• P r o v i d e f o l l o w - u p t o a l l C a s t M e m b e r c o n n e c t i o n s t h a t t a k e p l a c e.
• I d e n t i f y a n d a d d r e s s S D O H n e e d s s u c h a s f o o d , h o u s i n g m e d i c a t i o n , a n d t r a n s p o r t a t i o n .
• Assist in connecting Ca s t M e m b e r s with i d e n t i f i e d c o m m u n i t y r e s o u r c e s to m e e t their n e e d s.
• W o r k c l o s e l y w i t h C a s t M e m b e r s a n d E m p l o y e e s t o e n s u r e t h e y h a v e t h e s u p p o r t s y s t e m t h e y n e e d t o r e c o v e r f r o m t h e i r s p e c i f i c n e e d, i l n e s s, o r i n j u r y.
• May f a c i l i t a t e and l e a d m a n a g e r a n d e m p l o y e e m e n t a l h e a l t h t r a i n i n g s.
• P r o v i d e o n-c a l l and on-site services as needed. Expected to be a v i a l a b l e v i a e m a i l , t e x t , or p h o n e.

• Culturally trai n e d o n D i s n e y O r g a n i z a t i o n a l, C a s t M e m b e r a n d E m p l o y e e r o l e s a n d r e s p o n s i b i l i t i e s, b e n e f i t s, p r o g r a m s, a n d i n v e n t o r y o f r e s o u r c e s.
• Will work on-site in Walt Disney World Park and be deployed to various locations as needed.
• Will be a v a i l a b l e t o a l l t e a m m e m b e r s, f o r c o n s u l t a t i o n .
• P er f o r m ad d i t i o n a l t a s k s / p r o j e c t s a s n e e d e d, r e q u e s t e d o r a s s i g n e d.
• Atten d a l l r e q u i r e d t r a i n i n g s.
• C o m p l y w i t h a l l E v e r n o r t h B e h a v i o r a l H e a l t h p o l i c i e s a n d S t a n d a r d O p e r a t i n g P r o c e d u r e s.
• Tak e i n i t i a t i v e f o r c o n t i n u e d p r o f e s s i o n a l d e v e l o p m e n t.
• W o r k c l o s e l y w i t h t h e D i s n e y A c c o u n t T e a m , H e a l t h C o a c h e s, C a s e M a n a g e r s, O n s i t e E A P p r o v i d e r s, E A C s, B e h a v i o r a l U M a n d C M t e a m s t o a l i g n o n c a s e s a n d h a n d o f f a p p r o p i a t e l y a s n e e d e d.
• Will work directly with Disney Human Resources and Employee Relations teams as needed.
• C o n s u l t with C i g n a / E v e r n o r t h c l i n i c a l s u p e r v i s o r w h e n n e e d e d.
• Open t o s u g g e s t i n g a n d i m p l e m e n t i n g i m p r o v e m e n t s a n d e n h a n c e m e n t s t o M e n t a l H e a l t h C o n c i e r a g e r o l e a n d r e s p o n s i b i l i t i e s.

• C u r r e n t u n r e s t r i c t e d i n d e p e n d e n t l i c e n s u r e i n a b e h a v i o r a l h e a l t h f i e l d o r a m e d i c a l f i e l d w i t h e x p e r i e n c e i n a p s y c h i a t r i c s e t t i n g ( L C S W , L M F T , L P C , L P C C , L i c e n s e d P s y c h o l o g i s t o r R N )
• Master's Degree in Behavioral Health field
• Kn o w l e d g e a n d e x p e r i e n c e i n a c c e s s i n g c o m m u n i t y r e s o u r c e s t o h e l p c a s t m e m b e r s w i t h b a s i c n e e d s.
• C e r t i f i e d i n M e n t a l H e a l t h F i r s t A i d
• CEAP (certified employee assistance…