Telecom Engineer

Position: Telecom Engineer 2
Title - Telecom Engineer 2

Type - Hybrid CTH

Location - Orlando

We talked to the hiring manager, and these are the must haves. Please do not send anyone that does not match all the requirements.

Technical Skills (ALL ARE MUST HAVES)
• Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures.
• Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems.
• Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working knowledge of TCP/IP routers, SBC's, servers, switches, firewalls, DNS, DHCP and Citrix Desktop deployments.
• Proven ability to perform coordination and problem isolation
• Strong scripting and troubleshooting skills in contact center tech
• Strong documentation and communication abilities
• Some experience leading and directing others. e) Job experience
• Five or more years of experience in the support and development of solutions within complex telecommunications environments.

Qualifications:

** Please read the whole job description carefully! The hiring leader does not want too many submittals, so it is important to be certain your candidates are a good fit. A spotlight call will be scheduled for next week, so please do not submit any candidate if you have questions after reading the JD. The hiring leader wants you to bring all of your questions to the call.

For this reason, there is a 1 resume limit until after the call*
* ** Position can be fully remote for THE RIGHT CANDIDATE*
* ** The intention is for this role to be temp to hire if the chosen candidate excels
** Qualifications - Bachelors in computer information systems, Telecommunications, or related field - 5+ years of relevant experience - Preferred certifications: NICE CXOne, CCNA-Collaboration - Strong communication and ability to work under pressure Technical Skills - Expert in NICE CXOne and complex telecom environments

- Experience with PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls, DNS, DHCP, Citrix - Strong scripting, troubleshooting, documentation, and leadership Responsibilities - Lead design and implementation of contact center infrastructure (40%) - Evaluate and propose tech/process improvements (25%) - Maintain expert-level system integration knowledge (20%) - Provide 24/7 support for telecom infrastructure (10%) - Perform additional duties as needed (5%) Additional Details - Support NICE CXOne scripting and Cisco migration - Handle system patching, upgrades, and break/fix tasks - Vendor interaction for improvements and resolution  
Responsibilities:

• Responsibility #1:
The position is responsible to design, development, documenting and implementing contact center telephony infrastructure and application projects on time and within budget. Work closely with vendors, outside expert resources, internal technical and business resources, to evaluate and propose innovative new technologies methodologies, processes and enhancements to improve the effectiveness of the organization. Ensure interoperability between the proposed solutions and other telecommunications such as desktop, networks, security and compliance.

Assist in gathering and documenting business requirements. (40% time)
• Responsibility #2:
The position works closely with our engineers, analysts, IT peers, outside vendors, outside expert resources, internal technical and business resources to evaluate, develop, and propose innovative new technologies, methodologies, processes, and other improvements aimed at improving the effectiveness of the organization. (25% time)
• Responsibility #3:
This position maintains expert level understanding and knowledge of the company's applications, telecommunications and data system integration and must be able to understand changes needed within the environment to anticipate business, customer, cross-system, cross-process, and cross-project impacts. (20% time)
• Responsibility #4:
Be…