Technical Inside Sales Specialist

Description

Tom Barrow Company is a premier manufacturer’s representative in the HVAC industry, offering a wide range of commercial and industrial HVAC products across the Southeast. Known for our strong client relationships and technical expertise, we serve engineers, contractors, and building owners with reliable, high-performance solutions.

As part of the Impact Climate Technologies (ICT) family of companies, we are backed by a leading HVAC solutions platform serving customers across North America through 36 locations. Together, we support mission-critical environments—from data centers and healthcare to complex commercial facilities.

Our work is guided by ICT’s RECIPE values—Respect & Collaboration, Excellence Always, Customer Commitment, Integrity First, People-Centered leadership, and Expertise & Innovation. These principles shape how we work with our customers, support our teams, and partner with one another every day.

We take a forward-thinking approach, delivering scalable, energy-efficient, and reliable solutions while building long-term partnerships through exceptional service, technical expertise, and support.

The Technical Inside Support Specialist provides technical and administrative support to the sales team by assisting with equipment selection, estimating, quotations, project coordination, and customer service. This role serves as a key resource for Outside Sales Engineers, contractors, engineers, and manufacturers throughout the sales and project lifecycle. The ideal candidate has 1-3 years' experience working in HVAC Sales, is technically inclined, detail-oriented, and eager to develop expertise in commercial HVAC systems and products.

Hands-on training will be provided. This is a salary based role with monthly bonuses.

• Review construction plans, specifications, and schedules to identify project requirements and support equipment selection
• Prepare accurate estimates and quotations using manufacturer selection and pricing software
• Provide technical support to Outside Sales Engineers, contractors, consulting engineers, and customers
• Assist with product application, equipment selections, and interpretation of manufacturer specifications
• Coordinate post-sale activities including order entry, submittals, equipment tracking, job booking, and project documentation
• Communicate with manufacturers regarding pricing, lead times, product availability, and technical information
• Track project progress and proactively communicate updates to customers and internal stakeholders
• Support bid management activities, including maintaining bid lists, managing addenda, and submitting prior approval requests
• Maintain organized project files and accurate records throughout the project lifecycle
• Collaborate with internal teams to ensure projects are completed accurately and on schedule
• Develop expertise in HVAC products, systems, and applications to become a trusted technical resource

• Bachelor's degree in Mechanical Engineering, Construction Management, Building Systems, or equivalent experience of 1-3 years in HVAC sales
• Previous experience in estimating, inside sales, project coordination, engineering support, or the commercial HVAC industry preferred