Service Manager HVAC​/Refrigeration Commercial & Industrial

Overview

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi‑site rollouts across states.

Cool Sys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named Cool Sys one of America’s Greatest Workplaces.

• Compensation: $73,000-$125,000 (DOE)
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long‑term disability
• Tuition reimbursement
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan and Identity Theft Protection

The Service Manager works with the Branch Manager and is responsible for the Technicians and profitable delivery of HVAC and refrigeration services for a specific branch or branches. This Manager spends most of their time in the field and is directly responsible for the quality of work of the Technicians. Presenting themselves as a trusted company representative, the Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

• Provides leadership and builds a collaborative team.
• Communicates company direction, sets expectations and holds team accountable; reviews operating metrics dashboards and takes appropriate action to drive performance.
• Coordinates and communicates with Branch Manager on a continuous basis to assure both are in sync on all activities related to the branch (e.g., manpower requirements, customer, purchasing, policy issues, etc.).
• Ensures Technicians are following customer & Cool Sys standard work practice requirements.
• Helps support the procurement of parts and supplies when tech is on site if needed.
• Anticipates, prevents and resolves issues or problems that could impact customer satisfaction.
• Ensures Technicians are compliant with all inventory management requests.
• Responsible for staff performance appraisals, reviews, and setting improvement goals for their direct reports per company requirements.
• Interview, select, hire, and oversee onboarding of technicians.
• Facilitates a regular training program to ensure that Technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditions.
• Monitors and manages performance and provides training, coaching and performance feedback to technicians.
• Ensures compliance of Service policies and procedures, including handheld compliance, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Cool Sys standards.
• Performs site visits to ensure proper quality of work has been provided; performs job walks and helps with setting up small projects.
• Performs other duties as assigned.

• High school diploma, GED, or completion of trade program or technical school.
• College degree, a plus.
• Universal EPA certification.
• 5+ years of hands‑on technical experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Prior leadership experience is preferred.
• Ability and willingness to work a non‑standard schedule: nights, weekends, and holidays, as necessary.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in the area of responsibility.
• Demonstrated understanding of business acumen in a service environment (e.g., profitability, customer…