Technical Service Engineer
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-09-09
Listing for:
Absen
Full Time
position Listed on 2026-09-09
Job specializations:
-
Engineering
Job Description & How to Apply Below
- Answer all technical questions from current and prospective clients and the sales team
- Listen to sales conversations and help build strategy to win the opportunity
- Provide technical assistance to clients as well as prospects, including site surveys, designing parts and accessories, and making mechanical drawings and electrical schematics
- Provide support to the repair service team in areas of repair, service, or installation
- Draft technical documents such as specs, drawings, instructions, etc
- Provide internal and external product training
- Assist with post-sales events, such as project management, support and development
- Serve as a liaison between the customer and the company
- Serve as a liaison between headquarters, China, and the USA Absen team
- Participate in trade shows, conferences, demos, trainings, and other business-related events
- Provide daily technical (troubleshooting) phone and online support for all Absen customers
- Conduct onsite technical installation for clients all over the United States
- Deliver onsite technical installation consultation and provide clear instructions
- Field and manage support calls as assigned
- Travel to customer sites as needed to coordinate duties listed above
- Prepare warehouse Demos and site support for the demos
- Escalation management process (when applicable)
- Perform all other duties as assigned by management
- Must have working knowledge of AutoCAD and Solid Works/Inventor/Pro-E or equivalent
- Must have knowledge of ASME Y & Y14.5-1994 drawings
- Must have knowledge of various fabrications and assembly, including metal machining. Sheet metal fabrication, and molding
- Must have knowledge of electrical systems, products and components
- Must have knowledge of industry specifications for materials, parts, and processes
- Should be creative, innovative, and committed to excellence
- Detail oriented
- Ability to work alone and in a team
- Ability to work in a diverse and fast paced environment
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