Security Officer; 2nd Shift

Shape the Next Generation of Vacations! Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest.

Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world‑class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8‑acre crystal‑clear lagoon is framed by zero‑entry swim zones, beach bars, private cabanas, cozy firepits, and 20‑acres of white sand.

From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:

• Interact with golfers and guests, answer questions and provide directions
• Thorough knowledge of the layout of the resort buildings, function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
• Ability to follow written and or verbal instructions
• Spend the majority of shift on vehicle patrol, foot patrol, climbing stairs of the interior and perimeter of the resort to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using cell phone and two‑way radios,
• Maintain order in the resort, dealing with the welfare of guests, assisting with door lock and safe problems
• Coordinate expedient response to emergency conditions such as medical, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of resort policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons, and property.
• Answer security telephone and safety hotline calls as well as responding in a timely manner based on priority.
• Capable of preparing computer generated reports in a complete and timely manner.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Use a clear, concise voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Ability to write clear and complete security incident reports on happenings within the resort after a thorough investigation.
• Memorize and monitor life safety systems installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Keep storage area clean, organized and stocked
• Follow all company and safety and security policies and procedures
• Report maintenance defects to Manager
• Perform other duties as assigned

Education, Skills and Experience

• High school diploma or equivalent
• Valid Florida Driver’s License with acceptable driving record
• Ability to interact with guests utilizing conversational English
• Ability to listen effectively, speak, read, and write clearly to ascertain and document important information
• CPR certification and basic First Aid Certification
• Must be able to bend, stoop and kneel as in performing CPR.
• Ability to work independently with minimal…