Event Host

Job Description

Hard Rock Live Hosts are responsible for providing excellent service at events to all areas of Hard Rock Live. Reporting to the Live Managers and the Rocker Supervisor they will ensure that every guest has the opportunity to enjoy a clean, safe and entertaining environment. This person must have experience providing a high level of guest service and venue set‑up and break‑down.

Maintain a pleasant, friendly and professional demeanor with internal and external guests at all times. Seat guests accurately and resolve any ticketing issues. Direct guests appropriately and answer guests’ questions. Set up and break down for all events, including but not limited to chairs, tables, bike racks, buffets, trash, etc. Perform cleaning, sweeping, and vacuuming duties. Effectively communicate escalated guest issues to the Live Manager and/or GM.

Assist in providing the basics of service tasks such as covering positions, overseeing guest medical issues, monitoring an aisle, seating, directing guests, tending to any and all guests’ needs, and set up & break down for events. Crowd control. Maintain a positive working relationship with all departments within the building (e.g. Security, Kitchen, Sales, etc.) to ensure that all needs of our guests and clients are met.

Ensure that all equipment is cared for appropriately, properly utilized by staff, and any issues are reported to Management. Maintain and understand general venue and company knowledge, including upcoming events, company initiatives and philanthropic initiatives.

• High school diploma or equivalent.
• One (1) year prior customer service experience, preferably in an entertainment venue environment.
• Able to work evenings, weekends and late nights.

• Must have the ability to read, write and understand English in a working environment.
• Must be proficient with Microsoft Word, Excel and Outlook.

• Ability to move throughout the office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environment.
• Ability to travel via automobile or airplane for long periods of time.

• Ability to pass a pre‑employment reference check.
• Must be open to availability and maintain a flexible work schedule.