Production Technical Specialists; Audio Orlando Market

Position Overview

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

• Equipment Operation:
  Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolves problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use.
• Customer Service:
  Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/client relationship.
• Training/Staff Development:
  Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Develops self as subject matter expert in discipline of specialty. Stays current with technology and industry trends.
• Event Supervision:
  Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event.
• Equipment Maintenance:
  Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs.

• Bachelor’s Degree is preferred
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
• 3-4 years of customer service or hospitality experience is preferred
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date. For technical external requirements, view the career path at the company’s career path resources
• Internal applicants must meet/complete all training and certification requirements as determined by the company’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements
• Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
• Strong customer, client and coworker interface experience and abilities
• A valid driver’s license is required for team members in positions that may operate company vehicles. Additional DOT requirement may need to be met if applicable
• Must be able to lift 50 lbs

• Deliver World Class Service:
  Hospitality, Ownership
• Do The Right Thing:
  Demonstrates Self-Awareness
• Drive Results:
  Ensures Accountability
• See The Big Picture:
  Decision Quality, Manages Complexity
• Value People:
  Collaborates

Hotel environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary from moderately quiet to noisy. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. May be asked to work in multiple hotel locations. Irregular hours and on-call status including days, evenings, weekends, and holidays.

Appearance guidelines defined by the company and the hotel or representation of hotels in that city or area.

Physical requirements include: standing, walking, sitting, stooping, bending, reaching, climbing, and lifting up to 50 lbs; vision and hearing requirements; and repetitive motions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Note:

The above information is not necessarily exhaustive. Management reserves the right to revise the job or require other tasks to be performed as assigned.

Hourly Pay Range: $22.91 - $29.77

The compensation offer is determined based on qualifications, location, travel, and relevant experience. Some positions may be eligible for overtime, bonuses, or incentives.

Encore is committed to providing benefits options for employees and families. View the benefits options for our employees worldwide. Encore is dedicated to an inclusive and welcoming culture where every individual is celebrated for their unique strengths and differences.