Lead Valet Cashier Ritz-Carlton Grande Lakes

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

The Lead Cashier is responsible for collecting and reconciling revenue from the previous day’s work of all cashiers, while providing aggressive hospitality to guests in an attentive, friendly, and efficient manner. The Lead Cashier is a model for other cashiers and is highly knowledgeable of the job and operations.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• The Lead Cashier maintains a pleasant, friendly and professional demeanor with all guests, co‑workers and clients. They acknowledge and greet guests immediately, use lastly appropriate names, and maintain composure under pressure. Using proper Towne Park phone etiquette, they assist guests with directions and inquiries, providing information about outlets, meeting rooms, amenities, and main attractions in the area. – 35%
• They assign and organize daily breaks and lunches for cashier staff, manage call‑off procedures, and coordinate large events with Towne Park or hotel management. They maintain knowledge of all parking systems and equipment, participate in recruitment and hiring of cashiers, provide orientation and on‑the‑job training, practice positive discipline, and keep accurate, timely performance documentation. They promote Towne Park culture with work ethic, energy, positivity and persistence.
  
  – 30%
• They determine guest charges and process payments via cash, credit or direct billing. They collect and reconcile revenue accurately, furnish payment receipts, complete shift reports, operate registers, gates and credit card machines, ensure cashiers follow all standard operating procedures, disseminate daily event information, reconcile overages and shortages, monitor revenue per available space, and maintain SOP binders. – 35%

The total amount of time for all functions of the job - 100%

• High school diploma or general education degree (GED) and

• Must be able to pass a criminal background check and drug screen

• One to two (1‑2) years of related experience and/or training; OR equivalent combination of education and experience

• Knowledge of principles and processes for providing customer and personal services.

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three‑digit numbers and to multiply and divide with tens and hundreds; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24‑hour and military time systems
• Ability to understand rates applicable to time passed

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

• The…